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Firefox randomly crashes when using application website

  • 4 replies
  • 1 has this problem
  • 14 views
  • Last reply by philipp

ramtamilan
ramtamilan
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Firefox crashes randomly when users accessing application URL. The crash is very random and so unable to reproduce the error consistently. The Browser is published and access through Xenapp 6.5 by user. The following is crash report. Any help will be much appreciated

AdapterDeviceID: 0x0000 AdapterVendorID: 0x0000 Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:12.0 AvailablePageFile: 44572479488 AvailablePhysicalMemory: 26587066368 AvailableVirtualMemory: 3921133568 BuildID: 20120417165043 CrashTime: 1547177590 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1496637795 Notes: AdapterVendorID: 0x0000, AdapterDeviceID: 0x0000, AdapterSubsysID: 00000000, AdapterDriverVersion: Has dual GPUs. GPU #2: AdapterVendorID2: 0x15ad, AdapterDeviceID2: 0x0405, AdapterSubsysID2: 040515ad, AdapterDriverVersion2: 8.15.1.51D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: beta SecondsSinceLastCrash: 97951 StartupTime: 1547177531 SystemMemoryUsePercentage: 22 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: XXXXX Vendor: Mozilla Version: 12.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : 

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
vSockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll 
vSockets STREAM : 0 : 1 :

This report also contains technical information about the state of the application when it crashed.

Firefox crashes randomly when users accessing application URL. The crash is very random and so unable to reproduce the error consistently. The Browser is published and access through Xenapp 6.5 by user. The following is crash report. Any help will be much appreciated AdapterDeviceID: 0x0000 AdapterVendorID: 0x0000 Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:12.0 AvailablePageFile: 44572479488 AvailablePhysicalMemory: 26587066368 AvailableVirtualMemory: 3921133568 BuildID: 20120417165043 CrashTime: 1547177590 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1496637795 Notes: AdapterVendorID: 0x0000, AdapterDeviceID: 0x0000, AdapterSubsysID: 00000000, AdapterDriverVersion: Has dual GPUs. GPU #2: AdapterVendorID2: 0x15ad, AdapterDeviceID2: 0x0405, AdapterSubsysID2: 040515ad, AdapterDriverVersion2: 8.15.1.51D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: beta SecondsSinceLastCrash: 97951 StartupTime: 1547177531 SystemMemoryUsePercentage: 22 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: XXXXX Vendor: Mozilla Version: 12.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll vSockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll vSockets STREAM : 0 : 1 : This report also contains technical information about the state of the application when it crashed.

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Hi ramtamilan, could you provide either

  • the bp- crash report ID
  • the full URL to the report on the crash stats server (the page that loads after you click a submitted report ID link)

More info: Firefox crashes - asking for support

FredMcD
FredMcD
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The crash report is several pages of data. We need the report numbers to see the whole report.

ramtamilan
ramtamilan Question owner
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Sure. I will try to get the details when it crashes again

philipp
philipp
  • Moderator
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this report is apparently from firefox 12 which was already outdated, insecure and unsupported years ago - please use a current version of the browser instead...