This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird hangs at start

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

more options

Hello,

I have freshly installed Thunderbird (on my D-drive) and the profiles (2) also are located on my D-drive (I have many mails and don't want all that on my C-drive).

Almost every time, like now, I try to start Thunderbird, it just hangs (on whatever account I start it). I have the Windows blue circle and it doesn't get mails or anything.

I tried to start it in safe mode, no change.

I don't have any antivirus, I don't have any anti-malware. This computer is two weeks old and I am running Windows 10 Pro.

The only thing that worked for me was to reinstall Thunderbird. But this is not a viable option in the long run.

What can I do?

Thanks in advance for your input.

Hello, I have freshly installed Thunderbird (on my D-drive) and the profiles (2) also are located on my D-drive (I have many mails and don't want all that on my C-drive). Almost every time, like now, I try to start Thunderbird, it just hangs (on whatever account I start it). I have the Windows blue circle and it doesn't get mails or anything. I tried to start it in safe mode, no change. I don't have any antivirus, I don't have any anti-malware. This computer is two weeks old and I am running Windows 10 Pro. The only thing that worked for me was to reinstall Thunderbird. But this is not a viable option in the long run. What can I do? Thanks in advance for your input.

All Replies (1)

more options