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Unable to see response screen area to respond to emails

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

jerry6665
jerry6665
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Good morning, I am able to receive emails and see them on screen. However, I am unable to respond with a reply message. The screen does not allow access to the response area. It does allow me to enter information on the subject line and to send it. Suggestions? Thanks, J

Good morning, I am able to receive emails and see them on screen. However, I am unable to respond with a reply message. The screen does not allow access to the response area. It does allow me to enter information on the subject line and to send it. Suggestions? Thanks, J

Modified by jerry6665

All Replies (1)

FredMcD
FredMcD
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Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.

Please remove that information from your post.

Is the problem that the 'respond' area is not on the screen, or you can't enter anything in it?

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}