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Chat Windows are being blocked

  • 2 replies
  • 1 has this problem
  • 14 views
  • Last reply by bkarlan

bkarlan
bkarlan
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Many sites have chat functionality where you can talk to a customer service or technical support person via chat. Recently I've had trouble using that function in firefox on two different websites. Verizonwireless and Asurion. Verizon eventually started working though I don't know that I did anything to make it work but it repeatedly wouldn't open the chat window and then suddenly it did open after many tries. Asurion's chat won't open. Both work fine the first time on Chrome.

Many sites have chat functionality where you can talk to a customer service or technical support person via chat. Recently I've had trouble using that function in firefox on two different websites. Verizonwireless and Asurion. Verizon eventually started working though I don't know that I did anything to make it work but it repeatedly wouldn't open the chat window and then suddenly it did open after many tries. Asurion's chat won't open. Both work fine the first time on Chrome.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Hi bkarlan, a lot of chat functions are powered from servers shared by numerous companies, so content blockers can be a problem.

Firefox's Content Blocking/Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).

(A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: Enhanced Tracking Protection in Firefox for desktop (before Firefox 70: Content Blocking).

(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.

- - - -

If that's not the issue, is there a public link to experience the chat window problem without having to sign in to an account on one of those sites?

bkarlan
bkarlan Question owner
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That did it. I deleted the duckduckpro privacy essentials.