This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Outlook Email Action Required-How to keep existing saved emails, sent, emails, folders, etc.

  • 4 replies
  • 0 have this problem
  • Last reply by bpesto

more options

I'm down to the last few days before Outlook will not be usable on Thunderbird unless I jump through some hoops.

I've seen posts about deleting the Outlook account, then reinstalling it in Thunderbird and Thunderbird will create the necessary security steps to make it usable again. This seems to be the method that works rather than just going into the settings and changing the necessary security settings.

MY QUESTION IS: I have lots of emails (sent and received from past months and years) that I keep in folders within Thunderbird.

How can I keep those folders/emails in the format I have if it's necessary to delete the account on Thunderbird then reestablish it? My understanding is that deleting it in Thunderbird will also delete all local folders and email saved within that account.

Thanks B

I'm down to the last few days before Outlook will not be usable on Thunderbird unless I jump through some hoops. I've seen posts about deleting the Outlook account, then reinstalling it in Thunderbird and Thunderbird will create the necessary security steps to make it usable again. This seems to be the method that works rather than just going into the settings and changing the necessary security settings. MY QUESTION IS: I have lots of emails (sent and received from past months and years) that I keep in folders within Thunderbird. How can I keep those folders/emails in the format I have if it's necessary to delete the account on Thunderbird then reestablish it? My understanding is that deleting it in Thunderbird will also delete all local folders and email saved within that account. Thanks B

All Replies (4)

more options

Oh, and I have been using pop and not IMAP for most of my accounts as I like to keep the emails locally. B

Helpful?

more options

Press Alt-e and choose 'Account Settings' from the drop-down menu that appears, then click 'Server Settings' under the Outlook account and enter these details:—

 Server Name: outlook.office365.com
 Port: 995 [993 is for IMAP in case you've seen that mentioned]
 User Name: <your e-mail address>
 Connection security:  SSL/TLS
 Authentication method: OAuth2

  Now click 'Outgoing Server (SMTP)' in the left hand column. Double click the 'Outlook.com (Microsoft)' entry and enter these details:—

 Server Name: smtp.office365.com
 Port: 587
 Connection security: STARTTLS
 Authentication method:  OAuth2
 User Name: <your e-mail address>

  The second answer to this question explains how to remove and re-add the account without loosing anything if the above doesn't work.

Helpful?

more options

Did first suggestion. A got the following. "We Cant sign you in. Browser is currently set to block cookies" See attached.

Can't seem to find what browser it's talking about.

Thanks B

Helpful?

more options

I think I got it working. I guess there are cookie settings in Thunderbird itself. Set it to accept cookies from sites.

Thanks Bob

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.