This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

all access to email lost after update to 128.2.0esr

konstantin.kivi
konstantin.kivi
more options

After silent update to Windows (11) version 128.2.0esr of Thunderbird all account information was lost. After I entered all credentials again Thunderbird confirmed that account data is correct and showed absolutely empty email folders. I tried to import from existing profile ( which I suppose update procedure should do automatically) but this did not change the result. The mail access method I use is IMAP. I can verifty that my emails are present on server via web interface.

This is extremely frustrating

After silent update to Windows (11) version 128.2.0esr of Thunderbird all account information was lost. After I entered all credentials again Thunderbird confirmed that account data is correct and showed absolutely empty email folders. I tried to import from existing profile ( which I suppose update procedure should do automatically) but this did not change the result. The mail access method I use is IMAP. I can verifty that my emails are present on server via web interface. This is extremely frustrating
Attached screenshots

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

DId you sort it out?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.