This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Email shows gibberish when opening

  • 2 replies
  • 0 have this problem
  • Last reply by Ed

Ed
Ed
more options

Hi. I'm sending this on behalf of someone. She is running the latest Thunderbird for Windows [I checked] on Windows 11. All emails show up correctly when she sees the Emails in her inbox. But when she opens up some messages [no commonality between them], she gets the gibberish as in the attachment. Odd that every message with the issue has the same file name mentioned [IMG_5409.JPG]. If she gets an Email she is fine. She gets another Email and she gets the attached message. Later she could get another Email from the individual and she's fine again. Thoughts? Ed

Hi. I'm sending this on behalf of someone. She is running the latest Thunderbird for Windows [I checked] on Windows 11. All emails show up correctly when she sees the Emails in her inbox. But when she opens up some messages [no commonality between them], she gets the gibberish as in the attachment. Odd that every message with the issue has the same file name mentioned [IMG_5409.JPG]. If she gets an Email she is fine. She gets another Email and she gets the attached message. Later she could get another Email from the individual and she's fine again. Thoughts? Ed
Attached screenshots

Chosen solution

Are you using version 128.3.3?

Does the problem permanently go away after repairing affected folders by right+click > properties > repair?

Please post results. Thanks

Read this answer in context 👍 1

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Are you using version 128.3.3?

Does the problem permanently go away after repairing affected folders by right+click > properties > repair?

Please post results. Thanks

Helpful?

Ed
Ed Question owner
more options

As I mentioned in my original question, the individual was then at the latest. I gave your instructions and it fixed the issue. Thanks

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.