This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Auto-Reply - Pages of special characters

  • 6 replies
  • 0 have this problem
  • 9 views
  • Last reply by c.kemp

c.kemp
c.kemp
more options

Hi everyone, After setting up an auto-reply on one of my mail accounts, I get the auto-response but at the bottom of the signature is literal pages of random characters, completely unrelated to the auto-reply text (see attached screenshot). We have received several comms from clients stating that this is very frustrating and I would like to find out how to rectify this. Please help! Thanks in advance!

Hi everyone, After setting up an auto-reply on one of my mail accounts, I get the auto-response but at the bottom of the signature is literal pages of random characters, completely unrelated to the auto-reply text (see attached screenshot). We have received several comms from clients stating that this is very frustrating and I would like to find out how to rectify this. Please help! Thanks in advance!
Attached screenshots

Chosen solution

Ik vermoed dat het plaatje niet goed is toegevoegd aan uw sjabloon. als u de sjabloon opent ziet u het plaatje dan wel goed? als u een antwoord maakt zonder het plaatje en deze test gaat het dan wel goed?

Read this answer in context 👍 1

All Replies (6)

Mad Maks
Mad Maks
  • Top 25 Contributor
  • Locale Leader
  • Moderator
more options

Hoe heeft u de auto reply ingesteld?

Helpful?

c.kemp
c.kemp Question owner
more options

I drafted the auto-reply and saved it as a template, then selected Message Filters > Filter After Junk Classification > and then action was set to Reply With Template

Helpful?

Mad Maks
Mad Maks
  • Top 25 Contributor
  • Locale Leader
  • Moderator
more options

Als u het sjabloon gebruikt om een testmail te versturen naar u zelf wordt het dan wel goed getoond?

Helpful?

c.kemp
c.kemp Question owner
more options

No, I still get all the special characters as per the screenshot?

Helpful?

Mad Maks
Mad Maks
  • Top 25 Contributor
  • Locale Leader
  • Moderator
more options

Chosen Solution

Ik vermoed dat het plaatje niet goed is toegevoegd aan uw sjabloon. als u de sjabloon opent ziet u het plaatje dan wel goed? als u een antwoord maakt zonder het plaatje en deze test gaat het dan wel goed?

Helpful?

c.kemp
c.kemp Question owner
more options

Danke! I removed the image from the signature and this solved the problem.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.