This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Received emails disappear except for the most recent two weeks.

  • 3 replies
  • 0 have this problem
  • Last reply by arlev

First Japan
First Japan
more options

Five people at our company have a representative email address that can receive emails from each other, and each person also has a personal email address that they set up to receive emails from.

Emails received at the representative email address are received in the inbox of each of the five people.

However, on four PCs, only two weeks' worth of emails received at the representative email address are saved.

Emails from two weeks ago are automatically deleted.

They are not even in the trash.

All emails received at personal email addresses, even those from two weeks ago, remain there.

Also, on one PC, all emails received at the representative email address and those from two weeks ago remain there.

All PCs were set up on the same day and I think they have the same settings, so I'm wondering why this is happening.

I would appreciate it if you could tell me a solution.

Thank you in advance.

Five people at our company have a representative email address that can receive emails from each other, and each person also has a personal email address that they set up to receive emails from. Emails received at the representative email address are received in the inbox of each of the five people. However, on four PCs, only two weeks' worth of emails received at the representative email address are saved. Emails from two weeks ago are automatically deleted. They are not even in the trash. All emails received at personal email addresses, even those from two weeks ago, remain there. Also, on one PC, all emails received at the representative email address and those from two weeks ago remain there. All PCs were set up on the same day and I think they have the same settings, so I'm wondering why this is happening. I would appreciate it if you could tell me a solution. Thank you in advance.

All Replies (3)

arlev
arlev
more options

Under the Account Settings/Email Account/Disk Space there is a setting for the deletion of old messages.

Try checking to see if Thunderbird has been programmed to automatically delete the emails.

Helpful?

First Japan
First Japan Question owner
more options

Disk Space Download messages of a specified size or duration and keep a local copy for offline viewing.

↑This item is set to

Sync all messages locally.

You can permanently delete local copies and old messages on the remote server to free up disk space.

↑This item is set to

Do not automatically delete messages.

Helpful?

arlev
arlev
more options

Oh, you're running IMAP accounts? I had to set up an IMAP account for a friend with TB but I don't use them so I have limited working knowledge If I understand it correctly, only actions on the host account ('remote server') will effect what's displayed on TB. TB is simply a shadow of the data that's given it. As no one else seems to have definitively answered you yet, I'd suggest that TB is only displaying what it's being given by the Host. The reason I say that is because both accounts should be synced. A deletion in one place is a deletion in the other. If TB has deleted an email, it should be mirrored in the Host. So I'd look for a solution in the settings on the four Host accounts. I'm probably wrong but... ...the only other thing it could be, I guess, is if the emails are being archived?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.