This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Every time I open an email, this comes up: Your browser must have Flash 9.0 or higher installed. I download but it still comes up.

acuffcd
acuffcd
more options

When I am in my email and click on one to open, I get the pop up saying "Your browser must have Flash 9.0 or higher installed. I click to download it but the message still come up.

When I am in my email and click on one to open, I get the pop up saying "Your browser must have Flash 9.0 or higher installed. I click to download it but the message still come up.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

1.Download the Flash setup file from here:
Adobe Flash - Plugin version.
Save it to your Desktop.

2. Close Firefox using File > Exit
then check the Task Manager > Processes tab to make sure firefox.exe is closed,
{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}

3. Then run the Flash setup file from your Desktop.

  • On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen).

See this:
http://vistasupport.mvps.org/run_as_administrator.htm