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Firefox 14.0.1 Sync constantly spews "Incorrect account name or password"

  • 3 replies
  • 10 have this problem
  • 7 views
  • Last reply by lindsayla18

jccalhoun
jccalhoun
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I had the same problem with Firefox 13. I have deleted my Sync account and reset my Sync account.

When I first set up Sync, Sync works for that session. As soon as I exit Firefox and restart I can never Sync again, instead getting "Incorrect account name or password." Both account name and password are correct.

I get the same behavior if I create Sync in Firefox Safe Mode (Add-ons Disabled).

It looks like most folks are not encountering this problem. Must be something about me.

I had the same problem with Firefox 13. I have deleted my Sync account and reset my Sync account. When I first set up Sync, Sync works for that session. As soon as I exit Firefox and restart I can never Sync again, instead getting "Incorrect account name or password." Both account name and password are correct. I get the same behavior if I create Sync in Firefox Safe Mode (Add-ons Disabled). It looks like most folks are not encountering this problem. Must be something about me.

All Replies (3)

dumdidadida
dumdidadida
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Hi,

You can try to check the error log by typing about:sync-log in the location bar and clicking on a link. For the details of the troubleshooting steps please see this.

Modified by dumdidadida

jccalhoun
jccalhoun Question owner
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Good tip, dumdidadida. I posted my sync-log.

It all seems to be going well until 

1342996447883	Sync.Resource	DEBUG	No authenticator found.
1342996448374	Sync.Resource	DEBUG	mesg: GET fail 401 https://scl2-sync211.services.mozilla.com/1.1/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/info/collections
1342996448374	Sync.Resource	DEBUG	GET fail 401 https://scl2-sync211.services.mozilla.com/1.1/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/info/collections
1342996448374	Sync.Service	WARN	401: login failed.

Modified by cor-el

lindsayla18
lindsayla18
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Any update on this? I'm having the same problem. It started yesterday. Today I upgraded to Mac FF 15.0.1 but the problem persists. I can correct it by going to Preferences - Sync, clicking "Update" and entering my password (yes, the same password that Sync keeps telling me is incorrect). But I've had to do this twice today, and it's getting old fast.