This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Google Translate Widget fails to work on Firefox 19.0.2 on Mountain Lion OS

  • 4 replies
  • 8 have this problem
  • 1 view
  • Last reply by Lukman

samus-aran
samus-aran
more options

Using BrowserStack I viewed a website with a google translate widget:

Example: http://support.google.com/translate/?hl=en

The dropdown fails to load any langauages and thus unusable. Is there a Bug report for this that I can make this official?

This seems to happen on the Mountain Lion and Lion OS systems with Firefox but work fine on Safari and Chrome.

Using BrowserStack I viewed a website with a google translate widget: Example: http://support.google.com/translate/?hl=en The dropdown fails to load any langauages and thus unusable. Is there a Bug report for this that I can make this official? This seems to happen on the Mountain Lion and Lion OS systems with Firefox but work fine on Safari and Chrome.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Lukman
Lukman
more options

im using Firefox 21.0 and doesnt work either. My website is www.primamultisolusindo.com and there is google translate script that wont open up dropdown

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Hi jembrat

Works fine here.

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
Lukman
Lukman
more options

Yes thank you. Its working now, after i clear cache from Firefox