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Firefox keeps crashing

  • 6 replies
  • 2 have this problem
  • 3 views
  • Last reply by Kyrael

Kyrael
Kyrael
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I'm running Windows XP (SP 3) and I recently updated Firefox. It was working fine, but today it's crashing constantly, like, every ten minutes or so.

I've tried running it in Safe Mode, resetting it, checking to see if my plugins are out of date, nothing is working.

Here are the latest crash reports that I'm getting: 

bp-12e76543-0af8-4697-b83f-363702130509
bp-5693f468-5a05-4ced-8a04-c46a72130509
bp-df1a256f-9683-412e-a11c-204322130509
bp-cfbf8b2f-5018-4a3d-bf13-5f5342130509
I'm running Windows XP (SP 3) and I recently updated Firefox. It was working fine, but today it's crashing constantly, like, every ten minutes or so. I've tried running it in Safe Mode, resetting it, checking to see if my plugins are out of date, nothing is working. Here are the latest crash reports that I'm getting: <pre><nowiki>bp-12e76543-0af8-4697-b83f-363702130509 bp-5693f468-5a05-4ced-8a04-c46a72130509 bp-df1a256f-9683-412e-a11c-204322130509 bp-cfbf8b2f-5018-4a3d-bf13-5f5342130509</nowiki></pre>

Modified by cor-el

All Replies (6)

philipp
philipp
  • Moderator
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hello Kyrael, these crashes all seem to happen when there is very high memory usage on the system. please see if a reset of the browser can address the issue: Refresh Firefox - reset add-ons and settings

Kyrael
Kyrael Question owner
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I've tried that already, it keeps happening.

I should note that I only have one or two tabs open at a time. I don't know what's suddenly eating up my memory.

philipp
philipp
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when you open the windows task manager (with ctrl+shift+esc) and go to the processes tab, does it give any indication if the high memory usage is caused by firefox itself or by other programs running?

Kyrael
Kyrael Question owner
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Whoa, yes, Firefox is using 146, 016 Ks of memory, that's waaaaaaaay more than any of my other programs. (The next highest program is about 10,000 K).

Is there a way to fix it?

philipp
philipp
  • Moderator
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actually this is a very normal & low value for a modern browser. however, according to the crash reports something is eating up all the 1GB of ram when the crashes happen...

Kyrael
Kyrael Question owner
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I removed some programs and turned off some applications that work in the background (like Steam) and it seems to have helped, but I have no idea if that was what was causing the problem in the first place.