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download error message

  • 2 replies
  • 2 have this problem
  • 10 views
  • Last reply by Babettev

Babettev
Babettev
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i am a Beta Tester for Quicken (Intuit). When i tried to download the new 2014 Quicken program from their Beta Testing Site, I got the message "This file could not be saved because the source file can't be read".

Using Windows XP on Compaq Presario. I tried on my husband's newer Dell with XP, also could not download. However, could download on both computers with Internet Explorer 8.

i am a Beta Tester for Quicken (Intuit). When i tried to download the new 2014 Quicken program from their Beta Testing Site, I got the message "This file could not be saved because the source file can't be read". Using Windows XP on Compaq Presario. I tried on my husband's newer Dell with XP, also could not download. However, could download on both computers with Internet Explorer 8.

All Replies (2)

kobe
kobe
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If downloads hang at the last minute (just before reaching 100%), the cause might be antivirus software which tries to scan the file and during that process hangs the Firefox instance.

In order to fix the problem, try disabling the scanning as follows:

  1. In the Location bar, type about:config and press Enter. The about:config "This might void your warranty!" warning page may appear.
  2. Click I'll be careful, I promise!, to continue to the about:config page. A list of settings should appear
  3. Filter the list by typing in the search bar at the top. Type in scanWhenDone. You should now find the "browser.download.scanWhenDone" preference.
  4. Double-click on that preference to set the value to false.
  5. Next, try to download something and see if it still hangs.

Please reply and tell us whether this helped you!

Babettev
Babettev Question owner
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Will try it and report back.

Meanwhile, why would this happen only with Firefox and not Internet Explorer? Wouldn't Avast scan IE in the same way?