This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't sign into google?

  • 3 replies
  • 25 have this problem
  • 7 views
  • Last reply by cor-el

chepalk
chepalk
more options

cant sign into google it tells me to enable cookies but it is enabled and to clear cache? please help.

cant sign into google it tells me to enable cookies but it is enabled and to clear cache? please help.

All Replies (3)

Andrew
Andrew
  • Moderator
more options

Have you tried clearing cache and cookies then?

kobe
kobe
more options

May you please try the instructions in the Websites say cookies are blocked - Unblock them article.

Thanks in advance!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can also try if it works in a Private Browsing mode window.

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.