This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My bookmarks disappeared after last update

  • 5 replies
  • 5 have this problem
  • 34 views
  • Last reply by cor-el

more options

So after the last update my bookmarks completely disappeared, but the odd thing is when I type in the website into the address bar the web address shows up in the drop down box of the address bar. I also cannot add or restore my books marks from previous saved bookmarks. please help I have over 158 bookmarks all of which are very important.

So after the last update my bookmarks completely disappeared, but the odd thing is when I type in the website into the address bar the web address shows up in the drop down box of the address bar. I also cannot add or restore my books marks from previous saved bookmarks. please help I have over 158 bookmarks all of which are very important.

All Replies (5)

more options

The address bar can check the history and bookmarks to see if anything matches what you are typing. As to bookmarks;

=======================================

Firefox automatically creates backups of your bookmarks, which can be helpful if your bookmarks are lost or missing. To recover them, follow the instructions below.

  1. Use one of these methods to open the Bookmarks Library window:
    • Click the Firefox button to open the menu and click on Bookmarks.
    • Click the Bookmarks menu and click on Show All Bookmarks.
  2. At the top of the Library window, click the "Import and Backup" menu and select Restore.
  3. Click the date of the bookmark backup you want to recover.
  4. In the new window that appears, click OK.
  5. Your bookmarks from the selected date should now be restored.

For more information, see the Restore bookmarks from backup or move them to another computer article. For other solutions, see the Recover lost or missing Bookmarks article.

Did this fix your problems? Please report back to us!

Thank you.

more options

Thank you for trying to help, I have tried to do that several times and still no avail. I have restarted firefox from the troubleshoot menu as well and still nothing!

more options

it says unable to process backup

more options

Hmm, look at the file with an edit program. See if the file looks okay. What is the file name / ext. Did Firefox show a list of backups?

more options