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Why won't http://xfinity.comcast.net/ let me sign in using the newest version of Firefox? It worked yesterday, and it works with Chrome.

kboehmcomcast
kboehmcomcast
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I have used Firefox for years. I have Comcast email. Yesterday, after the browser update, the following happened:

1) xfinity.comcast.net said, "Uh-oh, it looks like you're not signed in." 2) I signed in and the browser opened a tab that says "Kathy..signed in...My Account," etc. In other words, it looks like I'm signed in. 3) When I click on my email, I get a new tab that says, "Uh-oh, it looks like you're not signed in."

The only way I can read my email is to use Chrome. I'm unhappy about that. Is there anything I can try? Thanks, Kathy Boehm

I have used Firefox for years. I have Comcast email. Yesterday, after the browser update, the following happened: 1) xfinity.comcast.net said, "Uh-oh, it looks like you're not signed in." 2) I signed in and the browser opened a tab that says "Kathy..signed in...My Account," etc. In other words, it looks like I'm signed in. 3) When I click on my email, I get a new tab that says, "Uh-oh, it looks like you're not signed in." The only way I can read my email is to use Chrome. I'm unhappy about that. Is there anything I can try? Thanks, Kathy Boehm

Chosen solution

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

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the-edmeister
the-edmeister
  • Moderator
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Chosen Solution

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

kboehmcomcast
kboehmcomcast Question owner
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This fixed my problem. Thanks!