This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I I cannot sign out of my comcast email in Firefox but I can do so in IE.

  • 2 replies
  • 8 have this problem
  • 2 views
  • Last reply by rarnold2000

more options

My husband and I each have our own email account on Comcast email. We almost always use Firefox to open it. Suddenly, I cannot sign out of my email account on Firefox. I click on sign-out, then click on sign in, but the email automatically goes to my email account. After signing out, and clicking on email, it sometimes says "oh oh, you're not signed in." But when I click on sign in, instead of giving me the sign in box it goes right to my open email account. Just can't get out of it. When I am on IE, I can still sign in and out of both Comcast accounts without a problem. I use a laptop with Windows 7 or 7XP I believe, not sure which it is. Thanks for your help.

My husband and I each have our own email account on Comcast email. We almost always use Firefox to open it. Suddenly, I cannot sign out of my email account on Firefox. I click on sign-out, then click on sign in, but the email automatically goes to my email account. After signing out, and clicking on email, it sometimes says "oh oh, you're not signed in." But when I click on sign in, instead of giving me the sign in box it goes right to my open email account. Just can't get out of it. When I am on IE, I can still sign in and out of both Comcast accounts without a problem. I use a laptop with Windows 7 or 7XP I believe, not sure which it is. Thanks for your help.

Chosen solution

Try to clear the cookies from that Comcast website.

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Try to clear the cookies from that Comcast website.

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

more options

Thank you so very much. Deleting cookies and history did the trick!!