This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FF28 has broken AUSkey

  • 1 reply
  • 36 have this problem
  • 1 view
  • Last reply by guigs

jubeman
jubeman
more options

The update from Firefox version 27 to 28 has prevented users from logging in with their AUSkey to Australian Government websites such as abr.gov.au, bp.ato.gov.au

The AUSkey software required by these sites is unable to load. The software has custom Java plug-ins which were working fine in prior versions.

An urgent fix is require as Firefox has been the most stable of all the browsers with these products and will lose much support if the issue persists.

The update from Firefox version 27 to 28 has prevented users from logging in with their AUSkey to Australian Government websites such as abr.gov.au, bp.ato.gov.au The AUSkey software required by these sites is unable to load. The software has custom Java plug-ins which were working fine in prior versions. An urgent fix is require as Firefox has been the most stable of all the browsers with these products and will lose much support if the issue persists.

All Replies (1)

guigs
guigs
more options

Hi jubeman,

Can you please file a bug for this in Bugzilla.mozilla.org, with examples and steps to reproduce. The Security component will be able to troubleshoot this further!