This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

এই থ্রেডটি সংরক্ষিত ছিল। যদি আপনি সাহায্য চান তাহলে অনুগ্রহ করে একটি নতুন প্রশ্ন জিজ্ঞাসা করুন

emails being moved to trash

  • 1 উত্তর
  • 1 এই সমস্যাটি আছে
  • 1 দেখুন
  • শেষ জবাব দ্বারা Toad-Hall

jmohning
jmohning
more options

When I open my email my messages are being placed into the trash automatically. The inbox now only holds emails that date back to May 20th, 2014 and each of my folders are deleted completely or partially and the old emails are then placed into the trash. Is there a setting that needs to be fixed? Is there anything that I can do to fix the issue?

Thanks, Joe Mohning

When I open my email my messages are being placed into the trash automatically. The inbox now only holds emails that date back to May 20th, 2014 and each of my folders are deleted completely or partially and the old emails are then placed into the trash. Is there a setting that needs to be fixed? Is there anything that I can do to fix the issue? Thanks, Joe Mohning

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Some things to check:

If Pop mail account: Tools > Account Settings > Disc Space or right click on mail account and choose 'Settings' then select 'Disc space' for the mail account

If IMAP: Tools > Account Settings > Synchronization & storage or right click on mail account and choose 'Settings' then select Synchronization & storage for the mail account

Have got these selected: Select: 'don't delete any messages' Select: 'always keep starred messages' click on OK

Also check individual folders: right click on folder and select 'Properties click on 'Retention policy' tab select: 'Use my account settings' click on OK