tbird crashes everytime I login following an error box that emails failed to write to folder. safe mode & compacting did not fix the problem.
Error alert: The messages could not be filtered to folder 'abc' because writing to folder failed. Verify that you have enough disk space, and that you have write privileges to the file system, then try again.
crash code: AdapterDeviceID: 0x0166 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:24.6.0 AvailablePageFile: 11060461568 AvailablePhysicalMemory: 2531217408 AvailableVirtualMemory: 4024737792 BuildID: 20140610001341 CrashTime: 1416328950 EMCheckCompatibility: true Email: ryanzajac@hotmail.com InstallTime: 1403030172 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 08351025, AdapterDriverVersion: 10.18.10.3304
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 420 StartupTime: 1416328894 SystemMemoryUsePercentage: 39 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 24.6.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
This report also contains technical information about the state of the application when it crashed.
All Replies (2)
Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx
Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode
Does problem go away?
Also, the crash info we need is your crash ID per https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports
Thanks for the suggestion. I did try starting windows in safemode and running Tbird in safemode in that setting and still had the program crash.
I had a filter setup to move emails into the folder that seemed to be causing all the problems. I removed that filter so no new emails were sent into the folder and that seems to be making everything happy. The folder was saved on the local disk so there should not have been a memory problem but I don't know.
Tbird is not crashing constantly now but I'm not sure if I solved the problem or just bypassed it?