This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

এই থ্রেডটি সংরক্ষিত ছিল। যদি আপনি সাহায্য চান তাহলে অনুগ্রহ করে একটি নতুন প্রশ্ন জিজ্ঞাসা করুন

Why doesn't my password work?

  • 2 উত্তরসমূহ
  • 7 এই সমস্যাটি আছে
  • 1 দেখুন
  • শেষ জবাব দ্বারা jlmunson

jlmunson
jlmunson
more options

I signed up for an account within the past 30 minutes. I selected a password and confirmed it. Then I went to the Android store to download Firefox for Android on my phone - and that worked successfully. But when I tried to sign in, my password was rejected. I checked to assure it was the same, and it is. Why is my password not working? Oh, and it is 9 characters long with two numerals.

Further I tried to change my Firefox password on my desktop PC only to be rejected for the same issue. So I cannot even change my password (it requires the old password).

I signed up for an account within the past 30 minutes. I selected a password and confirmed it. Then I went to the Android store to download Firefox for Android on my phone - and that worked successfully. But when I tried to sign in, my password was rejected. I checked to assure it was the same, and it is. Why is my password not working? Oh, and it is 9 characters long with two numerals. Further I tried to change my Firefox password on my desktop PC only to be rejected for the same issue. So I cannot even change my password (it requires the old password).

সমাধান চয়ন করুন

Password for what? This forum? Firefox Account for the Sync service? Or?

প্রেক্ষাপটে এই উত্তরটি পড়ুন। 👍 0

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

চয়ন করা সমাধান

Password for what? This forum? Firefox Account for the Sync service? Or?

jlmunson
jlmunson প্রশ্নের মালিক
more options

My fault. I should have been more clear.

I set up a Firefox SYNC account on my PC. The I added Firefox on my android phone (Galaxy S4). But I found that the password I used for the SYNC account on the PC did not work on the phone.

I tried to change the password on the PC, but it rejected the old password I used. I finally figured out that I could do a process where I did not have to use the old password - it warned me that I would lose something until a new password was established. But since I had nothing to lose I did the process and got my new password in place.

Then I went to my phone and tried to log in again with the new password and received the same response - bad password. But this time I turned on "show" and discovered that the auto-capitalization was screwing with me. So I assured the password was not capitalized and it worked.

Problem solved. But I still can't figure out what I did in the first place; I must have fat-figured my original password to be something other than what I thought it was.