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Why doesn't Firefox load the pages I open up in a new tab?

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My internet connection is on and the websites load when I open them from the bookmarks etc. But whenever I click on something and try to load it in a new tab, it won't load at all. Firefox tells me that there's a problem loading page.

My internet connection is on and the websites load when I open them from the bookmarks etc. But whenever I click on something and try to load it in a new tab, it won't load at all. Firefox tells me that there's a problem loading page.

All Replies (5)

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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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It still doesn't work. I reset Firefox as well, but it still didn't help.

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I can open my email, google and mozilla support, but nothing else loads.

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I think you need to upgrade your Firefox:- https://www.mozilla.org/en-US/firefox/new/

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It's working now, thank you!