This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

Firefox is crashing. Reset didn't helped.

  • 31 উত্তরসমূহ
  • 4 এই সমস্যাটি আছে
  • 2 দেখুন
  • শেষ জবাব দ্বারা Bolaram Paul

more options

Firefox keeps crashing EVERY day. Reset didn't helped. Happened after the new version was auto updated. Firefox twitter team is un-professional and cannot help.

Firefox keeps crashing EVERY day. Reset didn't helped. Happened after the new version was auto updated. Firefox twitter team is un-professional and cannot help.

All Replies (11)

more options

Here you go another portion of crashes: bp-ba918d09-e633-49a4-adf6-fe0aa2150614 14.06.2015 20:30 bp-f82cb0ab-b6e1-4321-835c-622fc2150614 14.06.2015 20:30 bp-946f6587-0163-4710-bf64-e7ecb2150614 14.06.2015 20:30


These ones were without hardware acceleration. It definitely started to look different, before crash it slowed down and rendered black pages: when switching tabs. Also It didn't rendered elements until I mouseover them.

more options

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

more options

One report says;

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

Total Virtual Memory 4294836224

Available Virtual Memory 217870336

System Memory Use Percentage 82

Available Page File 5731897344

Available Physical Memory 2286694400

================

Another says;

Process Type plugin Shockwave Flash Version:17.0.0.188

xul.dll = Firefox

icudt52.dll = International Components for Unicode


Update your Flash Player Version 18.0.0.160
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

more options

And another ones: bp-ab6c609c-12d6-4ba9-bc67-42a4f2150623 24.06.2015 1:34 bp-580d89db-7320-4e2d-8802-ca5b62150623 24.06.2015 1:34

these ones were after: 1. Update nvidia driver to latest 2. Update Flash to latest 3. Reboot

So this is definitely Firefox bug, not a graphic or flash one.

more options

I had a stroke and can't be as helpful as I can. I've called the big guys to help you. Good luck.

more options

And another one: bp-23d4a7b6-b5f0-49c4-a103-745db2150630

more options

New crash: bp-225e602a-1495-490c-933b-b93352150702

I am wondering where everyone dissappeared, when I started to post the real problems?! As I told from the beggining the problem is in Firefox 38 and not the Windows/Drivers/Hard disk/mouse.

Anyone can help with this?

more options

It is a problem with the graphics display driver (nvwgf2um.dll; possibly d3d11 related) and running Firefox with hardware acceleration disabled should help to fix this issue. If that didn't help the I don't know what else to do apart from checking for an update of the graphics display driver or contacting NVidia for support. Also make sure you have the latest updates of all Windows components that deal with d3d.

more options

If you check my previous report: bp-23d4a7b6-b5f0-49c4-a103-745db2150630 it is JSON not NVIDIA, and as I said before I have updated nvidia driver. There is maxim: "If everyone near you is guilty, then the problem is not in everyone else, but in you."

Same with version 38: I have reported problems already Nvidia, JSON, GlobalMemory, FlashPlayer. May be that is the firefox who cannot handle these libs and not the modules? Why Google Chrome and Safari with SAME as you say "old Windows components" and "not updated Nvidia drivers" can work for months and Firefox not?

more options

Hello? Anyone? Why after I posted serious errors, everyone ignores this thread?

more options
  1. 1
  2. 2