Firefox crashes
Firefox does not start, not even in safe mode. I have tried everything from restarting, to refreshing firefox, to uninstalling and re-installing firefox... nothing works. As soon as firefox starts it crashes with the following message:
We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.
All Replies (3)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-31e5e578-8cc1-41fc-aae3-497552151214
Signature qipcap.dll
qipcap.dll = Websense Data Endpoint
sysfer.dll = Symantec CMC Firewall
IPSEng32.dll = Symantec Intrusion Detection
icudt55.dll = International Components for Unicode
This is for Sumo's Related Bugs 682912 REOPENED --- qipcap.dll WebSense Content filtering dll crashes Firefox 6 on launch
Remove WebSense from your system.