Amazon Assistant does not work on the latest version of Forefox
I downloaded Amazon Assistant for Firefox. When I click on the button it does open up but but the "working" icon spins and then nothing. The box is blank. An FYI...this same feature works perfectly on chrome. I am running Windows 10 with all updates installed
All Replies (5)
Where are you downloading Amazon assistant from?
You should contact its support. Also make sure it is compatible with the new browser.
I downloaded thru Firefox from their add-ons
rgreenbe said
I downloaded thru Firefox from their add-ons
Mozilla only ok's Extensions submitted by Developers to be used with Firefox. They ok them only and give the Developer a web page to distribute their Extension from. This in no means that Firefox Support does the Developers Support when their page https://addons.mozilla.org/en-US/firefox/addon/amazon-browser-bar/ has a Support link and a contact Link.
Please let us know if this solved your issue or if need further assistance.
You can check the Browser Console (Tools -> Web Developer) for messages about this extension.
Also check that you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History) in case this makes a difference.