This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

এই থ্রেডটি সংরক্ষিত ছিল। যদি আপনি সাহায্য চান তাহলে অনুগ্রহ করে একটি নতুন প্রশ্ন জিজ্ঞাসা করুন

Firefox crashes

  • 3 উত্তরসমূহ
  • 1 এই সমস্যাটি আছে
  • 1 দেখুন
  • শেষ জবাব দ্বারা Sancho911

Sancho911
Sancho911
more options

I get instantly get the Mozilla Crash Reporter every time I try to start Firefox. Uninstalled and reinstalled Firefox which didn't work.

Here's the crash report submitted:

"Crash ID: bp-26b0d040-8d84-4e58-9dca-77b251180615"

Any help on what's wrong appreciated.

Thanks.

I get instantly get the Mozilla Crash Reporter every time I try to start Firefox. Uninstalled and reinstalled Firefox which didn't work. Here's the crash report submitted: "Crash ID: bp-26b0d040-8d84-4e58-9dca-77b251180615" Any help on what's wrong appreciated. Thanks.

All Replies (3)

Shadow110
Shadow110
more options

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE

Hi, please go through this and do as many as possible : https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

You may want to search for Device Manager and check that your still running the Video Card Drivers you should be and that they have not been replaced by Microsoft's. Also will replace other drivers. https://www.howtogeek.com/302595/how-to-stop-windows-10-from-automatically-updating-hardware-drivers/

Video card Drivers are the main cause of crashes but it would do no harm to scan your self also : https://www.malwarebytes.com/

FredMcD
FredMcD
more options

bp-26b0d040-8d84-4e58-9dca-77b251180615 Signature: pmls64.dll@0x7cb46

pmls64.dll = PremierOpinion = VoiceFive, Inc Note: Flagged by some anti-virus scans

Sancho911
Sancho911 প্রশ্নের মালিক
more options

Thank you. Malwarebytes sorted it.