Major delays in sending and receiving emails on multiple computers. Server settings have been verified and changed to a different setup but did not change it.
Application Basics
Name: Thunderbird
Version: 52.9.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
Profile Folder: C:\Users\USER02\AppData\Roaming\Thunderbird\Profiles\5w24cihb.default
(Local drive)
Application Build ID: 20180709124824
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, cowcol@shaw.ca, (pop3) pop.shaw.ca:110, plain, passwordCleartext
OUTGOING: Cowichan Collision <cowcol@shaw.ca>, mail.shaw.ca:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, Local Folders, (none) Local Folders, plain, passwordCleartext
Crash Reports https://crash-stats.mozilla.com/report/index/bp-7716f776-2efb-48fa-9b84-7ff752151211 (12/11/2015)
Extensions
ImportExportTools, 3.3.0, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.9.1
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.blacklist.direct2d: 3
gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1460153153
mailnews.database.global.datastore.id: 5fc2e732-097b-4188-ad35-d6797409819
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1535381413
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
Application Basics
Name: Thunderbird
Version: 52.9.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
Profile Folder: C:\Users\USER02\AppData\Roaming\Thunderbird\Profiles\5w24cihb.default
(Local drive)
Application Build ID: 20180709124824
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, cowcol@shaw.ca, (pop3) pop.shaw.ca:110, plain, passwordCleartext
OUTGOING: Cowichan Collision <cowcol@shaw.ca>, mail.shaw.ca:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, Local Folders, (none) Local Folders, plain, passwordCleartext
Crash Reports
https://crash-stats.mozilla.com/report/index/bp-7716f776-2efb-48fa-9b84-7ff752151211 (12/11/2015)
Extensions
ImportExportTools, 3.3.0, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.9.1
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.blacklist.direct2d: 3
gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1460153153
mailnews.database.global.datastore.id: 5fc2e732-097b-4188-ad35-d6797409819
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1535381413
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
All Replies (1)
If you experience delays (but not failures), a likely cause is 3rd-party security programs such as antivirus. Start Windows in safe mode with networking and see if the performance of TB changes.
I'd also suggest using secure settings for Shaw accounts: incoming POP server pop.shaw.ca on port 995, SSL/TLS security, authentication = normal password, User name = address part before the @. Outgoing SMTP server mail.shaw.ca on port 587, STARTTLS security, authentication = normal password, User name = address part before the @.
Note that for these settings to work, you must use a 'secure' password.