This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

এই থ্রেডটি সংরক্ষিত ছিল। যদি আপনি সাহায্য চান তাহলে অনুগ্রহ করে একটি নতুন প্রশ্ন জিজ্ঞাসা করুন

My Windows 7 pc cannot access my email with Firefox

kimmy.k
kimmy.k
more options

I simply have a desktop pc running Windows 7. I have not, nor am I planning to, sync with any other device. Two days ago i downloaded Foxfire Quantum 62.0.2

I am seriously considering making Foxfire my default browser, however I am unable to log in to the paid email account i have had for years (Fastmail).

When i try to login, I get the message "Incorrect Username or password". I know my username and password are correct because I can still login to my email with google Chrome.

I have already tried restarting Foxfire in "safe mode" and I have tried disabling extensions and add-ons. I still cannot log in to my email.

Too bad, because I like Firefox. If this can be fixed, so that i can log in to my email account with Foxfire, then i will make Foxfire my browser; otherwise, not.

(Sidenote: I am also unable to login to my email with IE10)

I would really appreciate being able to make this happen.... any suggestions?

Thank you Kimmy

I simply have a desktop pc running Windows 7. I have not, nor am I planning to, sync with any other device. Two days ago i downloaded Foxfire Quantum 62.0.2 I am seriously considering making Foxfire my default browser, however I am unable to log in to the paid email account i have had for years (Fastmail). When i try to login, I get the message "Incorrect Username or password". I know my username and password are correct because I can still login to my email with google Chrome. I have already tried restarting Foxfire in "safe mode" and I have tried disabling extensions and add-ons. I still cannot log in to my email. Too bad, because I like Firefox. If this can be fixed, so that i can log in to my email account with Foxfire, then i will make Foxfire my browser; otherwise, not. (Sidenote: I am also unable to login to my email with IE10) I would really appreciate being able to make this happen.... any suggestions? Thank you Kimmy

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Kimmy, do you think this could be a problem created by having a wrong login in Firefox's password manager? You can check that here:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click "Privacy & Security".

Then on the right side, click the "Saved Logins" button. Then click the "Show Passwords" button. If either the username or password needs editing, you can double-click it to make the text editable. The click away to a different part of the dialog to complete the edit when you're done.