This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

After a migration of emails from another computer, I am unable to compact folders to allow more space for new messages

  • 2 উত্তরসমূহ
  • 1 এই সমস্যাটি আছে
  • 14 দেখুন
  • শেষ জবাব দ্বারা Wayne Mery

more options

Imported messages from thunderbird operating on another computer. The inbox was full so I moved a lot of messages to another folder then tried to compact the folders. Nothing happened. There was no message, as there usually is, saying that the folders were compacting. My inbox is still showing as full and I cannot download new messages.

Imported messages from thunderbird operating on another computer. The inbox was full so I moved a lot of messages to another folder then tried to compact the folders. Nothing happened. There was no message, as there usually is, saying that the folders were compacting. My inbox is still showing as full and I cannot download new messages.

All Replies (2)

more options

Is it possible an antivirus program is scanning the folder and preventing compacting to complete? If the Inbox is 'frozen', you could rebuild it according to these instructions:

http://kb.mozillazine.org/Compacting_folders#Real_fix

You copy the current messages to another folder (which you seem to have done), then delete the Inbox mbox and msf files (while TB is closed), then restart TB to automatically create a new Inbox. If it's an IMAP account, the Inbox messages will download from the IMAP server.