Not all subscribed folders/sub folders show up
I have subscribed to all folders & sub folders under "Manage folder subscriptions" but after I click "OK" the folders I tried to subscribe to aren't showing up. I've tried to quit TB, I deleted the account and added it back in. Nothing seems to work. Some folders/sub folders show up, but not all and nothing happens when I try to add back in.
I have subscribed to all folders & sub folders under "Manage folder subscriptions" but after I click "OK" the folders I tried to subscribe to aren't showing up. I've tried to quit TB, I deleted the account and added it back in. Nothing seems to work. Some folders/sub folders show up, but not all and nothing happens when I try to add back in.
All Replies (2)
The usual method:
- Right click on imap mail account name in Folder Pane and select 'Subscribe'
- click on 'Refresh'
- Select/highlight folders
- click on 'Subscribe'
- click on 'OK'
Make sure you have this selected: 'Menu icon' > 'Folders' > 'All'
If still not working:
- Right click on imap mail account name in Folder Pane and select 'Settings'
- Select 'Server Settings'
- click on 'Advanced..' button
- uncheck 'Show only subscribed folders'
- click on 'OK'
- click on 'OK'
Another thought: Do you have to enable something like 'Show in IMAP' for folders in webmail settings, as you do with e.g. gmail? Please confirm - in webmail account you can see those missing folders and they are set to 'show in imap'.