Don't know what it's called.. Phising/just being hacked/comprimised HELP!!
Web pages keep coming back unsecured/Invalid certificates, I have taken a few screen shots of one particular Invalid cert that was supposed to be my email. I also got the background info and took a screen shot of it as well... I don't know how to get rid of this or what steps to take... someone please help as my computer knowledge is limited!
All Replies (3)
Let's start with; You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
Please explain the problem in detail. What happens? What are the exact error message(s) ?
There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.
https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites
https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message
https://support.mozilla.org/en-US/kb/connection-untrusted-error-message
Websites don't load - troubleshoot and fix error messages
You can check if there is more detail available about the issuer of the certificate.
- click the "Advanced" button show more details
- click the blue error text (SEC_ERROR_UNKNOWN_ISSUER) to show the certificate chain
- click "Copy text to clipboard" and paste the base64 certificate chain text in a reply
If clicking the blue error text doesn't provide the certificate chain then try these steps to inspect the certificate.
- open the Servers tab in the Certificate Manager
- Options/Preferences -> Privacy & Security
Certificates: View Certificates -> Servers: "Add Exception"
- Options/Preferences -> Privacy & Security
- paste the URL of the website (https://xxx.xxx) in it's Location field
Let Firefox retrieve the certificate -> "Get Certificate"
- click the "View" button and inspect the certificate
You can find detail like the issuer of the certificate and intermediate certificates in the Details tab.