Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

এই থ্রেডটি সংরক্ষিত ছিল। যদি আপনি সাহায্য চান তাহলে অনুগ্রহ করে একটি নতুন প্রশ্ন জিজ্ঞাসা করুন

Random tab crashes - consistently with Google Calendar but others as well

  • 3 উত্তরসমূহ
  • 1 এই সমস্যাটি আছে
  • 1 দেখুন
  • শেষ জবাব দ্বারা brisdaz

brisdaz
brisdaz
more options

If you go to Google Calendar and right click on an empty space Firefox consistently crashes.

  1. I've tried Firefox Safe Mode - still crashes.
  2. I've tried a new profile with the same installation - still crashes
  3. I've tried uninstalling and reinstalling Firefox but keeping the profile - still crashes.
  4. I've tried a new user account in Windows 10 and new profile - no crashes.
  5. I've tried ``sfc /scannow`` - integrity is good.

It's hard to get crash details but the last one I could get is - https://crash-stats.mozilla.org/report/index/6e2515a4-86cc-4bde-9d4e-06b060200716#tab-details

Does anyone have any idea before I start a new user account?

If you go to Google Calendar and right click on an empty space Firefox consistently crashes. # I've tried Firefox Safe Mode - still crashes. # I've tried a new profile with the same installation - still crashes # I've tried uninstalling and reinstalling Firefox but keeping the profile - still crashes. # I've tried a new user account in Windows 10 and new profile - no crashes. # I've tried ``sfc /scannow`` - integrity is good. It's hard to get crash details but the last one I could get is - https://crash-stats.mozilla.org/report/index/6e2515a4-86cc-4bde-9d4e-06b060200716#tab-details Does anyone have any idea before I start a new user account?

brisdaz দ্বারা পরিমিত

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The telemetry environment in the bug reports shows a rather old driver date for the "Intel(R) UHD Graphics 620" graphics card with an active GPU. The GPU for the more recent NVidia card shows inactive.

brisdaz
brisdaz প্রশ্নের মালিক
more options

Thanks. I don't know why Windows Update didn't update it to the latest driver automatically. I had to go to device manager and click update drivers for it to update.

However it made no difference. Anything else? The fact it doesn't crash when Firefox starts in a new user and new profile but same Windows 10 Operating System leads me to believe it's something to do with the environment/installation.

brisdaz
brisdaz প্রশ্নের মালিক
more options

Firefox 79.0 seems to have fixed it.