We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

এই থ্রেডটি সংরক্ষিত ছিল। যদি আপনি সাহায্য চান তাহলে অনুগ্রহ করে একটি নতুন প্রশ্ন জিজ্ঞাসা করুন

Primary password help - password never set, but I need to enter it?

  • 1 উত্তর
  • 1 এই সমস্যাটি আছে
  • 3 দেখুন
  • শেষ জবাব দ্বারা cor-el

rob.elli
rob.elli
more options

Laptop had issues booting (icky Dell and Windows 11).

When I rebooted and opened Firefox, I was prompted with a Password Required dialog box and a request to "Please enter your Primary Password."

I've never set a primary password, or a master password when that term was used.

I've seen I can reset my primary password, but I lose my saved logins. I know that's not too hard to re set up....

But why am I being asked to enter a password I've never set?

Firefox for Windows Version 93.0 (64-bit)

Laptop had issues booting (icky Dell and Windows 11). When I rebooted and opened Firefox, I was prompted with a Password Required dialog box and a request to "Please enter your Primary Password." I've never set a primary password, or a master password when that term was used. I've seen I can reset my primary password, but I lose my saved logins. I know that's not too hard to re set up.... But why am I being asked to enter a password I've never set? Firefox for Windows Version 93.0 (64-bit)

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can export the logins to CVS in Lockwise. Make sure to verify that the files has all usernames and passwords.

Then you can remove logins.json and key4.db in the Firefox profile folder to force Firefox to create new files.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

See the note at the bottom of this article about how to enable CSV import in Lockwise via the about:config page.