I downloaded 11.0 and it's hanging on install at "checking your add-ons".
I downloaded 11.0 to update my software and it won't respond at all. I can't uninstall, can't do anything else. I have add-ons that I suspect aren't supported, but how do I get to them to disable if I can't get the program to install? Safemode startup isn't doing anything, but then it hangs before the "checking your add-ons" screen. Can't get to the menu bar to do anything else.
I downloaded 11.0 to update my software and it won't respond at all.
I can't uninstall, can't do anything else.
I have add-ons that I suspect aren't supported, but how do I get to them to disable if I can't get the program to install?
Safemode startup isn't doing anything, but then it hangs before the "checking your add-ons" screen.
Can't get to the menu bar to do anything else.
All Replies (1)
What you can do is to go into your profile (https://support.mozilla.org/en-US/kb/Profiles#w_finding-your-profile-without-opening-firefox can help you find it) and delete or rename these files:
extensions.ini extensions.cache extensions.rdf
Once you do that, try opening Firefox again.