This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

Firefox crashes on Vista Ultimate 32bit

  • 3 উত্তরসমূহ
  • 10 এই সমস্যাটি আছে
  • 5 দেখুন
  • শেষ জবাব দ্বারা LukeRaNcOr

more options

Firefox has been updated to Firefox 12. Then It started crashing on startup, can't open it even in safe mode.

Firefox has been updated to Firefox 12. Then It started crashing on startup, can't open it even in safe mode.

সমাধান চয়ন করুন

Thank you for giving the crash ID! Unfortunately that one looks like it got corrupted, it's empty :(

If reinstalling Firefox doesn't work, I'm going to give you several steps you can take to try to correct the problem.

Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works fine in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

If these don't work, I'll walk you through the steps to completely remove Firefox and reinstall it, which should get it back working. these steps are a bit easier though, so give them a go ;)

প্রেক্ষাপটে এই উত্তরটি পড়ুন। 👍 0

All Replies (3)

more options

can you try downloading the full installer file from http://www.mozilla.org/en-US/firefox/all.html installing it again?

more options

চয়ন করা সমাধান

Thank you for giving the crash ID! Unfortunately that one looks like it got corrupted, it's empty :(

If reinstalling Firefox doesn't work, I'm going to give you several steps you can take to try to correct the problem.

Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works fine in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

If these don't work, I'll walk you through the steps to completely remove Firefox and reinstall it, which should get it back working. these steps are a bit easier though, so give them a go ;)

more options

Hi Guys! Thanks for your reply's to my problem. I downloaded a newversion of the installer and installed it. It then gave me the same problem again but I got it in to Safe mode. There I Updated all the plugins and afterwords it worked like a dream. :)

It looks like it was a combination of stuff that broke firefox. Acrobat,java and a fualty download :)

Thanks for all your advice!