When I click on update the download runs in the background and nothing happens, how do I correct this so I get updates?
I receive a message box asking if I would like to update Firefox. I click on yes and it goes to the download box with the long horizontal download bar with blue and white moving lines. That never changes...it simply stays with this box, the download bar never changes and it doesn't matter how long I wait for it to complete install it never occurs. The update box appears randomly in time, but it is quite often.
All Replies (2)
It sounds like your updater has gotten corrupted. Try just to update manually. Go to www.getfirefox.com, download Firefox 16.0.2 and install it.
Hello emckenzie
If there is an issue with update or permissions the better, quickest and safest way is to download and install firefox:
1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html
2. Trash the current Firefox application to do a clean install.
3. Install the version that you have downloaded.
Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.
see also: Installing Firefox on Mac
thank you
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