This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

Adding Sync to my new computer will not allow me to Sync with my account on my other computer.

  • 2 উত্তরসমূহ
  • 3 এই সমস্যাটি আছে
  • 1 দেখুন
  • শেষ জবাব দ্বারা Insconsult

more options

The window to add info to Sync with my existing computer has 2 buttons -Add a new account- and - I have an account - . The Create New button will respond but since I already have an account that does not help. The "I have an account" button will not respond at all. Touch screen finger or stylus , and highlighting the button & using the "Enter" key all have absolutely no effect. I deleted Firefox & reinstalled it but still exactly the same. My OS is Windows 8.1. Any ideas on how I can get past that d....d screen?

The window to add info to Sync with my existing computer has 2 buttons -Add a new account- and - I have an account - . The Create New button will respond but since I already have an account that does not help. The "I have an account" button will not respond at all. Touch screen finger or stylus , and highlighting the button & using the "Enter" key all have absolutely no effect. I deleted Firefox & reinstalled it but still exactly the same. My OS is Windows 8.1. Any ideas on how I can get past that d....d screen?

সমাধান চয়ন করুন

Turn off touch mode if you have metro turned on. Try to right click the link and open it in a new tab. Or you can manage the account in Firefox > Options > Sync Unfortunately Metro will not be continued, however it should would normally out of touch mode.

Does anything appear in the Error Console? when you click on the link?

প্রেক্ষাপটে এই উত্তরটি পড়ুন। 👍 0

All Replies (2)

more options

চয়ন করা সমাধান

Turn off touch mode if you have metro turned on. Try to right click the link and open it in a new tab. Or you can manage the account in Firefox > Options > Sync Unfortunately Metro will not be continued, however it should would normally out of touch mode.

Does anything appear in the Error Console? when you click on the link?

more options

As this was a new download/install of Firefox I had obtained a new download & reinstalled it. Without success. So I reset Firefox and that cured the problem. I had not done a reset before as this was a brand new installation, however, the reset worked. Thanks for helping.