This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

এই থ্রেডটি সংরক্ষিত ছিল। যদি আপনি সাহায্য চান তাহলে অনুগ্রহ করে একটি নতুন প্রশ্ন জিজ্ঞাসা করুন

Troubleshoot is the only Help menu item that won't open and makes FFX hang even after reset

  • 6 উত্তরসমূহ
  • 1 এই সমস্যাটি আছে
  • 52 দেখুন
  • শেষ জবাব দ্বারা Fonteyn

Fonteyn
Fonteyn
more options

Trying to solve why there's no sound with You tube, I headed for Help and troubleshoot. Every item on the Help menu opens, except troubleshoot. I didn't find "Help" in safe mode, so couldn't try it there. Reset Firefox and trouble shoot still won't open.

And anything you add about the sound will be appreciated. It seems to come and go for reasons of itw own.

Trying to solve why there's no sound with You tube, I headed for Help and troubleshoot. Every item on the Help menu opens, except troubleshoot. I didn't find "Help" in safe mode, so couldn't try it there. Reset Firefox and trouble shoot still won't open. And anything you add about the sound will be appreciated. It seems to come and go for reasons of itw own.

All Replies (6)

Gingerbread Man
Gingerbread Man
more options

Does the troubleshooting information page open if you type about:support into the address bar and press Enter?

As for the sound issue,

  1. Open the Windows volume mixer and make sure the global sound level is appropriate, as well as the sound level for Adobe Flash Player and Firefox. Only running applications show up in the volume mixer, so you first have to open a Flash video in Firefox to change the volume level for Flash Player.
  2. Close all tabs in Firefox, then clear the cache.
  3. Delete cookies from youtube.com, ytimg.com and google.com
  4. Delete all Flash cookies as follows.
    1. Press the Windows logo orb on the taskbar and click Control Panel.
    2. In the Control Panel search box, type flash
    3. In the search results, click "Flash Player (32-bit)"
    4. Click the Storage tab.
    5. Click the Delete All button.
    6. Check "Delete All Site Data and Settings", then click the Delete button.
  5. Open the following video link. Right-click the video. Does the context menu have an "About the HTML5 player" item in it? Adjust the volume in the YouTube player. Can you hear any sound?
  6. Open the following video link. Right-click the video. Does the context menu have an "About Adobe Flash Player" item in it? Adjust the volume in the YouTube player. Can you hear any sound?
Fonteyn
Fonteyn প্রশ্নের মালিক
more options

about: support does not work,

Thanks for the flash player information. I'm going to save it as flash is OK at the moment.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Does it help if you start Firefox in Safe Mode by holding down the Shift/Options key?

You can try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
Fonteyn
Fonteyn প্রশ্নের মালিক
more options

Just to make sure I did as you suggested - I ran Firefox in safe mode and disabled "use hardware acceleration when available"

Did not respond .

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you try to access that troubleshooting page in Safe Mode?

Fonteyn
Fonteyn প্রশ্নের মালিক
more options

Yes, several times cannot access it in safe mode from help or from about:support