This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

Profile missing on new install

  • 4 উত্তরসমূহ
  • 11 এই সমস্যাটি আছে
  • 2 দেখুন
  • শেষ জবাব দ্বারা christ1

more options

My original problem was with transferring a profile to a new computer, but I'll get back to that later. In the process of trying to fix it I seem to have created another one.

When I launch my *newly installed* version of Thunderbird, I get the error message "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." Presumably this is because I deleted the profile folder - but note, I did this BEFORE uninstalling and reinstalling TB. I assumed that a new install would create a new profile, but that doesn't seem to be the case. How can I fix this problem?

Note: the reason I deleted the folder is that it was corrupted when I overwrote it with my old profile, so I can't simply "undelete" it to get a working profile back. Working in Win 8, previous profile was created in Win XP.

My original problem was with transferring a profile to a new computer, but I'll get back to that later. In the process of trying to fix it I seem to have created another one. When I launch my *newly installed* version of Thunderbird, I get the error message "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." Presumably this is because I deleted the profile folder - but note, I did this BEFORE uninstalling and reinstalling TB. I assumed that a new install would create a new profile, but that doesn't seem to be the case. How can I fix this problem? Note: the reason I deleted the folder is that it was corrupted when I overwrote it with my old profile, so I can't simply "undelete" it to get a working profile back. Working in Win 8, previous profile was created in Win XP.

avoran দ্বারা পরিমিত

সমাধান চয়ন করুন

All Replies (4)

more options

চয়ন করা সমাধান

Start the profile manager and remove the orphan profile entry.

http://kb.mozillazine.org/Profile_manager

Then create a new profile and copy the old one over it.

http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird#Create_a_new_profile_and_copy_the_old_one_over_it

more options

Never mind, fixed it using the profile manager

(see http://kb.mozillazine.org/Profile_Manager)

and deleting the default profile.

Note that in Windows 8 you don't use the whole file path, just: thunderbird.exe -p

Found that out the hard way :)

more options

Thanks for responding, christ1. I got the first part of the problem solved before I saw your answer.

Thank you for the rest. It seems to be working, once I was careful enough to follow all the instructions.

more options

When your problem has been resolved, can you mark this thread as solved please?
Thank you.