This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I access the Medicare.gov website? I only get a list of hyperlinks, most of which don't work.

  • 3 odgovori
  • 1 ima ovaj problem
  • 16 views
  • Posljednji odgovor poslao FredMcD

more options

When I type medicare.gov, the site I'm taken to has a contents list of hyperlinks. When you click on any link, the screen refreshes back to the same list.

When I type medicare.gov, the site I'm taken to has a contents list of hyperlinks. When you click on any link, the screen refreshes back to the same list.

Izabrano rješenje

The page opens normally for me.

Wait a minute, your System Details shows;

Installed Plug-ins

Shockwave Flash 14.0 r0 Shockwave Flash 12.0 r0 Shockwave Flash 11.9 r900 Shockwave Flash 11.6 r602 Shockwave Flash 11.6 r602

AND

Adobe PDF Plug-In For Firefox and Netscape 11.0.07 Adobe PDF Plug-In For Firefox and Netscape "9.5.5"

Having more than one version of a program may cause issues.

Flash is notorious for not cleaning out the older version as part of an update. Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Update your Shockwave Flash v14. http://get.adobe.com/shockwave/ The link for Flash Player is: http://get.adobe.com/flashplayer/

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (3)

more options

Please try to run your browser in safe mode and second things if you are using an outdated version of FIrefox so please upgrade it.

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
more options

Odabrano rješenje

The page opens normally for me.

Wait a minute, your System Details shows;

Installed Plug-ins

Shockwave Flash 14.0 r0 Shockwave Flash 12.0 r0 Shockwave Flash 11.9 r900 Shockwave Flash 11.6 r602 Shockwave Flash 11.6 r602

AND

Adobe PDF Plug-In For Firefox and Netscape 11.0.07 Adobe PDF Plug-In For Firefox and Netscape "9.5.5"

Having more than one version of a program may cause issues.

Flash is notorious for not cleaning out the older version as part of an update. Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Update your Shockwave Flash v14. http://get.adobe.com/shockwave/ The link for Flash Player is: http://get.adobe.com/flashplayer/