This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

thunderbird is not connecting to the outgoing server, all my specs match. This only happens randomly

more options

This only happens when I am away from the office wifi. Email will be just fine and all of a sudden it wont send or receive emails. The error message says Thunderbird can not connect to the outgoing server. Please help, this is really frustrating.

Thank You!

This only happens when I am away from the office wifi. Email will be just fine and all of a sudden it wont send or receive emails. The error message says Thunderbird can not connect to the outgoing server. Please help, this is really frustrating. Thank You!

All Replies (1)

more options

Does it always happen when you are not using your office wifi? The way some servers are set up, they require you to log in via a given network, and different settings are needed if you are 'roaming'.