This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

email password incorrect, but can log onto att.net with password

  • 1 odgovor
  • 2 ima ovaj problem
  • 7 views
  • Posljednji odgovor poslao cor-el

tarheelblue152
tarheelblue152
more options

Password failure when accessing email, but can go to att site directly and log in. For 2 weeks have had problems. Contacting ATT and reset passwords, I can log in on foxfire, but next day same problem. It appears to be problem with foxfire, as I can go in on ATT site. What is the fix?? So frustrated with this...........

Password failure when accessing email, but can go to att site directly and log in. For 2 weeks have had problems. Contacting ATT and reset passwords, I can log in on foxfire, but next day same problem. It appears to be problem with foxfire, as I can go in on ATT site. What is the fix?? So frustrated with this...........

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.