This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My wife can't remember her password for Thunderbird. Is there any way for her to access her email?

jjonz
jjonz
more options

Hello, I crashed our computer and had to set it back to the original settings. I re installed Thunderbird. When logging in in the past, she had the program remember her password. Now she has forgotten her login password for Thunderbird. Is there any way for her to access that email account?

Hello, I crashed our computer and had to set it back to the original settings. I re installed Thunderbird. When logging in in the past, she had the program remember her password. Now she has forgotten her login password for Thunderbird. Is there any way for her to access that email account?

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

The file containing the old login information could still exist if...

  • Windows 8.1 created a folder with a copy of your old data, typically named: C:\Windows.old
  • You have a backup of the old data on external media

If not, then, you really need the password to get into the email account. It would be the same one used to access the account through your provider's webmail interface, if that helps at all.

user01229325
user01229325
more options

There is no password for Thunderbird. The password that is asked for is the email account password. This password is administered with your email provider. Go to their web mail or email help page and look for a link to reset your email password.