This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Compuserve email text body disapears after being opened.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by NoahSUMO

davidboom2
davidboom2
more options

Compuserve email text body disappears after being opened. I tried the two things recommended by the FredMcD support email but they didn't help the problem. This has occurred since the last update to Firefox. When I have opened an email received, closed it, and try to open it again the heading is intact but the body of text and any other characters are gone. This also occurs when I forward an email to someone; the text body has disappeared from the original.

Compuserve email text body disappears after being opened. I tried the two things recommended by the FredMcD support email but they didn't help the problem. This has occurred since the last update to Firefox. When I have opened an email received, closed it, and try to open it again the heading is intact but the body of text and any other characters are gone. This also occurs when I forward an email to someone; the text body has disappeared from the original.

All Replies (1)

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
more options

Hi David, please post your response in your original thread about this issue. You can find it here: https://support.mozilla.org/en-US/questions/1123881

That way we can keep track of everything you said. I will lock this thread now. Thanks