This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can't change email due to "security reasons"

  • 4 replies
  • 1 has this problem
  • 4 views
  • Last reply by Happy112

takumi.fujiwara
takumi.fujiwara
more options

I have changed of email. I tried to add an secondary email and firefox blocked due to "security reasons". I tried to delete my account and create another one and I could not do it due to "security reasons"

Why is tihs happening?

I have changed of email. I tried to add an secondary email and firefox blocked due to "security reasons". I tried to delete my account and create another one and I could not do it due to "security reasons" Why is tihs happening?

Chosen solution

takumi.fujiwara said

I have changed of email. I tried to add an secondary email and firefox blocked due to "security reasons". I tried to delete my account and create another one and I could not do it due to "security reasons" Why is tihs happening?

Hi,

Would you please take a look at these articles and see if maybe they pertain to your problem :

https://support.mozilla.org/en-US/kb/accounts-blocked and : https://support.mozilla.org/en-US/kb/add-secondary-email-address-firefox-accounts

Read this answer in context 👍 1

All Replies (4)

Shadow110
Shadow110
more options

Could you please explain what this relates to. No idea what issue you have for anything.....

Happy112
Happy112
more options

Chosen Solution

takumi.fujiwara said

I have changed of email. I tried to add an secondary email and firefox blocked due to "security reasons". I tried to delete my account and create another one and I could not do it due to "security reasons" Why is tihs happening?

Hi,

Would you please take a look at these articles and see if maybe they pertain to your problem :

https://support.mozilla.org/en-US/kb/accounts-blocked and : https://support.mozilla.org/en-US/kb/add-secondary-email-address-firefox-accounts

takumi.fujiwara
takumi.fujiwara Question owner
more options

the problem was my VPN address, I an using NordVPN with a Canada server. once I changed to a US server everthing went fine

thanks

Happy112
Happy112
more options

takumi.fujiwara said

the problem was my VPN address, I an using NordVPN with a Canada server. once I changed to a US server everthing went fine

Thank you for letting us know what solved the problem for you - might be helpful to others with the same problem  !