Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox freezes after clicking the Listen tab on Radio.com.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

immanuelmc
immanuelmc
more options

I like to listen to Radio.com while at work. Everything works just fine until I click the "Listen" tab. Then NOTHING works. I get no error message, no spinning wheel. Nothing. I have to listen to Radio.com on Chrome!  :( I also tried to use redcross.com recently to sign up to give blood; however it froze there too. I'm wondering if it has something to do with Location Sharing. Please help. I've checked all my settings and they seem right. I've even updated Firefox to no avail.

I like to listen to Radio.com while at work. Everything works just fine until I click the "Listen" tab. Then NOTHING works. I get no error message, no spinning wheel. Nothing. I have to listen to Radio.com on Chrome! :( I also tried to use redcross.com recently to sign up to give blood; however it froze there too. I'm wondering if it has something to do with Location Sharing. Please help. I've checked all my settings and they seem right. I've even updated Firefox to no avail.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.