This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

qr-code is not loaded on the site web.whatsapp.com, in connection with what I can not connect to it

  • 1 reply
  • 3 have this problem
  • 9 views
  • Last reply by cor-el

galimzyanov_mf
galimzyanov_mf
more options

Good afternoon! Two weeks ago, whatsapp web stopped connecting. The site does not load QR-code.Tried to go through a private window and checked all the additions - all to no avail. From plugins only video Codec Openh264 and Widevine. Help to understand what the problem is.

Добрый день! Две недели назад перестал подключаться whatsapp web. На сайте не загружается QR-code.Пыталась зайти через приватное окно и проверяла все дополнения - всё безрезультатно. Из плагинов только Видеокодек Open264 и Widevine. Помогите разобраться в чем проблема

Good afternoon! Two weeks ago, whatsapp web stopped connecting. The site does not load QR-code.Tried to go through a private window and checked all the additions - all to no avail. From plugins only video Codec Openh264 and Widevine. Help to understand what the problem is. Добрый день! Две недели назад перестал подключаться whatsapp web. На сайте не загружается QR-code.Пыталась зайти через приватное окно и проверяла все дополнения - всё безрезультатно. Из плагинов только Видеокодек Open264 и Widevine. Помогите разобраться в чем проблема
Attached screenshots

Modified by galimzyanov_mf

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

No problems here with the current Firefox Beta release. I see the permission icon in the screenshot. What permission changes did you make for this website if you click the padlock icon ?

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window