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attachment button not working

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by acorn70

acorn70
acorn70
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I tried to attach a file to an email when in my Protonmail account using the Firefox Focus browser. I simply could not attach. I would touch the paperclip icon, but nothing happened.

Later I tried to attach a file to an email with in my Outlook account using the Firefox Focus browser. I simply could not attach. I would touch the paperclip icon, but there was no response.

I wonder if there is a solution to this problem. I have taken the problem personally, for some reason, and perhaps I should not have.

I tried to attach a file to an email when in my Protonmail account using the Firefox Focus browser. I simply could not attach. I would touch the paperclip icon, but nothing happened. Later I tried to attach a file to an email with in my Outlook account using the Firefox Focus browser. I simply could not attach. I would touch the paperclip icon, but there was no response. I wonder if there is a solution to this problem. I have taken the problem personally, for some reason, and perhaps I should not have.

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi

It may be the case that the level of tracking protection you have in place is breaking that part of the web page functionality.

I recommend change the controls you have in place to see if it resolves the issue.

acorn70
acorn70 Question owner
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Thanks, is there any setting in particular that you suggest trying to change?