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Shaw.ca mail not working on Thunderbird

  • 3 replies
  • 1 has this problem
  • 8 views
  • Last reply by sfhowes

rndavis22
rndavis22
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Shaw e-mail has stopped working after years without issues on T-Bird. (G-mail still works) I use Shaw.ca e-mail, and recently have been getting a pop up error message. the error message reads 'The IMAP server imap.shaw.ca does not support the selected authentication method. Please change the Authentication method in the Account Settings Server Settings'. I have read online that the AuthO2 method is upposed to work, but it does no. Acckk - help anyone?

Shaw e-mail has stopped working after years without issues on T-Bird. (G-mail still works) I use Shaw.ca e-mail, and recently have been getting a pop up error message. the error message reads 'The IMAP server imap.shaw.ca does not support the selected authentication method. Please change the Authentication method in the Account Settings Server Settings'. I have read online that the AuthO2 method is upposed to work, but it does no. Acckk - help anyone?
Attached screenshots

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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Shaw doesn't support OAuth2. Use 'normal password' for the authentication method, and use SSL/TLS on 993 for the incoming, and STARTTLS on 587 for the outgoing..

https://support.shaw.ca/t5/internet-articles/about-pop-and-imap-email-server-settings/ta-p/6731

rndavis22
rndavis22 Question owner
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Hi sfhowes Thx for feedback, and this seems to be working for Shaw. Now my hotmail account is also experiencing the same pop up error message. My settings for hotmail are: OAuth2 SSL/TSS on 993 Outgoing: StartTLS on 587 (password on outgoing does not have an OAuth2 in the drop down and is currently set to normal) Sheesh - what is going on? (the good news? - my GMail account seems to be fine)

Thx for your help.

sfhowes
sfhowes
  • Top 10 Contributor
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Check that you have the correct servers for Hotmail:

https://support.mozilla.org/en-US/questions/1417298#answer-1588949